Denise Peters

PO Box 5194, Airdrie, AB T4B 2B3

1 866 946 4469

• Excellent computer skills
  (XP, Microsoft Office, Dreamweaver 4, all major graphics editors)
• Accounting, payroll, and benefits experience
• Cost-benefit conscious
• Excellent process management skills: organization, timeline, and form design
• Experience in legal, insurance, banking, accounting, and employee benefits industries
• Self-starting (contractor since 1999)
• Quick to learn
• Customer Service, software training, and call center experience

SAVED MONEY: On project involving production of 14,000 personalized employee benefit statements, brought down costs from $10,000 to $4,000, while increasing the appearance quality of product and maintaining accuracy rate.

SAVED TIME: Responsibility for administration of 4600-life group insurance policy. Developed key peer review safeguards, automated monthly reconciliation process, which reduced time for month-end report to client from 2 weeks to 3 hours, and after year-end, from three months to one week.

Contract
Web design
and Sales

OfficesWithoutWalls.ca

Airdrie, AB

Dec 2001 to present

• Creation and maintenance of websites; see PORTFOLIO at www.officeswithoutwalls.ca

(I will continue this work with my core clients concurrent with the position I am applying for, but the work can be worked around your schedule)

Professional Live-in Housesitter

October 2004 to present

My husband and I live in other people's homes in and around the Airdrie and north Calgary area and care for their home and pets during extended periods of time away for the Home Owner. For more information see www.housesitter.ca

(We will continue this work concurrent with the position I am applying for)

Starchoice

Sept 2007 to Dec 2007
(left voluntarily)

• Solve customer technical problems with Standard definition and High Definition TVs, Starchoice receivers (all models), software problems, remote controls, cabling connections, and dish alignments.

Canvasser / Team Leader

Missing Children Society

Calgary, AB

October & November 2004

• Recruited Canvassers for door-to-door canvassing
• Canvassed to sell items for charity
• Maintained paperwork for entire team, reconciled receipts & money, made bank deposits

Internal
software
resource

William M. Mercer Ltd

Calgary, AB

Dec 1996 to Dec 1999

• Implement initial load and daily two-way SAP interfaces for three benefit outsourcing clients
• Member of start-up team for Flexible Benefits Customer Service Centre for 7200 members.
• Designed Call logs, daily/cycle process checklists, and forms creation
  module for customized benefits administration system.
• Set-up 888 service center for 3200 members
• Primary Calgary resource for internal flexible benefits software

Technical
Support
Staff

William M. Mercer Ltd

Winnipeg, MB

Sep 1988 to Dec 1996

• Developed and maintained administration systems for two life insurance admin projects; reconcile monthly accounting
• Primary Software Instructor & secondary software support resource
• Primary WAN cc:mail and backup LAN network administrator
• Supervisor of Support Staff: responsible for hiring, training, deadlines, and work distribution of administrative staff
• Technical maintenance, troubleshooting, and repair of PCs
• Write/design and produce personalized (from database link) benefit statements and handbooks for employees of Mercer clients
• Colour document design/production; 35 mm slide/LCD presentation design for seminars and focus groups

Software
Instructor

Transacona School
Division

Winnipeg, MB

Apr 1990 to Jun 1993
(concurrent with Mercer
employment)

• Instructor for Adult Education Classes WordPerfect and Desktop Publishing

When I first immigrated to Canada, I had two short-term jobs, listed below.

Administration
and Customer
Service

Business Furnishings Ltd

Winnipeg, MB

Mar 1988 to Sep 1988

• Maintained client tracking, sales follow-up database
• Hired and trained secretarial staff
• Prepared proposals and quotations
• Managed product sample and brochure library
• Answered customer service inquiries

Legal Secretary

Aikins, MacAulay,
Thorvaldson

Winnipeg, MB

Dec 1987 to Mar 1988

• Prepared legal documents under the instruction of attorney

Legal secretary

Hunt & Wilson

Charleston, WV

Aug 1985 to Oct 1987

• In-house software trainer
• Coordinator of and major contributor to forms bank
• Primary Network Administrator

DBase Applet
developer

First Empire Federal
Savings and Loan

Charleston, WV

Nov 1983 to Aug 1985

• Wrote software applications in dBase for loan application processing and for reporting results to regulatory authorities

Bookkeeper

Richard C. Rashid, M.D.

South Charleston, WV

June 1981 to Nov 1983

• Maintained office bookkeeping in PeachTree Accounting
• Wrote applets in Visicalc

Bookeeper/secretary

Kenneth R. Ryan, CPA

Ravenswood, WV

June 1980 to June 1981

• Accounting under supervision of CPA
• Secretarial tasks